When receiving your order, it is very important to observe the state of the package where the merchandise has been received. If you detect any anomaly, do not accept it, and inform the messenger of the detected anomaly. The courier company will send us the package and indicate the reason for its rejection. We will resend your order at no cost to you.

If you have not detected anything but when you open the package you find a defective item, please let us know within 24 hours of receipt. Once the first 24 hours have passed, we will not be responsible for the condition of the merchandise.

If when you receive the product, it does not satisfy you, you have a period of 14 business days (from the date of receipt of the package) to return it. (According to Art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19.).

If you receive items in your order that you have not purchased, let us know as soon as possible and your items will be sent to you in the shortest time possible, and at no additional cost.

For returns it is very important that the items are packaged correctly, with the original packaging whenever possible. You must also include the original invoice for the order within the package.

BANBURY ARTE SL
Crown of Aragon, 28
50009 Zaragoza, Spain

Once we receive the merchandise and check the perfect condition of all the products, we will refund the amount of the order less shipping costs. This refund will be made depending on the payment method chosen at the time of purchase. If the payment was made by credit card, the amount will be credited to the same credit card.

In payments made by bank transfer or cash on delivery, the customer must send an email to the address info@banburyarte.com clearly indicating the order number to which the return corresponds, and the details of the bank account where they want it to be credited. the amount of it.

(*) We do not accept returns with postage due.